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Return & Exchanges

If you are not satisfied with a product that you have purchased on the PRERTO website, please fill the request returns form available below, and return the product at your cost by courier within 14 days to the following address:

2nd Floor, West Wing,

Electric Mansion,

Appasaheb Marathe Marg,

Prabhadevi

Mumbai, 400025.

How to Return or Exchange

To return an item, please fill the request returns for below. Any returns made without the form may not be accepted.

We are not liable for any damages caused to the product during transit. Please note that all products on sale or using any discount code, are non refundable/exchangable. The offer coupon is only valid once, and doesn’t apply on the exchange of any product.

We offer free returns within 14 days for products that are received broken. After 14 days, returns maybe charged for broken items.

All returns will be given store credit only. Please note – store credit is valid for one year from issue date. Please note that all customised products are final sale and we do not exchange them for a credit note.

Our Policy

Items should be returned new, unused, and with all PRERTO packaging and tags still attached. Returns that are damaged, or altered may not be accepted and may be sent back to the customer.

Please email [email protected] if any of your purchases have been delivered without PRERTO tags. Unidentified returns (without filling the required form) sent may be returned to the sender and/or not accepted.

Faulty Goods

Goods are classified as faulty if they are received damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty. If you would like to exchange a faulty item instead of obtaining store credit only, please be aware that we can only replace it for the same product, subject to availability.

Our team offers free returns for broken items within the 14 day exchange period.

Where possible, we will offer to repair faulty items. For all faulty items outside of our Returns Policy, please contact [email protected]

Colors

We have made every effort to display as accurately as possible the colors of our products that appear on PRERTO website. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any color will be completely accurate.